The challenge
Vodacom was consolidating customer-facing systems onto an Oracle RODOD platform to create a unified view of the customer. The programme required numerous processes and integrations to be migrated to Oracle Fusion Middleware while maintaining service continuity during a major organisational transition.
My contribution
As Service Delivery Manager representing Vodacom, I coordinated offshore providers in India, monitored delivery against KPIs and SLAs and helped keep the migration on schedule. I was also responsible for the operational management of the Fusion Middleware estate during the transition.
The role required close coordination between internal stakeholders, operations teams and remote delivery partners to protect service quality while the new platform was introduced.
Highlights
- Managed delivery across distributed internal and offshore teams.
- Governed supplier performance against agreed KPIs and SLAs.
- Supported the operational stability of the middleware platform throughout the transition.
- Helped enable a more integrated customer experience across Vodacom services.